Level 1 Broadband Service Technician



Job Description:

Broadband Service Technician is responsible for the installation, troubleshooting, repair, and maintenance of high speed wireless Internet service.  Broadband Service Technician is responsible for basic troubleshooting and support of internet service equipment.   The technician must be able to organize the daily work routine in an orderly manner.  

Essential Duties & Responsibilities

  • Complete wireless installations/service calls/site surveys as assigned on a daily basis.

  • Complete installation/service call paperwork on a daily basis.

  • Perform wireless tower installations and maintenance as required.

  • Maintain professional appearance and behavior in accordance with company accepted standards.

  • Communicate in a professional manner with customers; discuss equipment placement, cable routing and paperwork completion; use a courteous and professional approach to address customer questions and concerns.

  • Be aware of current  service  charges,  policies,  promotions,  and  be  able  to effectively communicate these to the customer.

  • Perform all work in accordance with company quality and safety standards, policies and procedures.

  • Ensure that company vehicles are presentable and organized.

  • Assist in ensuring that all assigned inventory is up-to-date and accurate.

  • Responsible for keeping installation vehicle tools and equipment levels fully stocked.

  • Perform other duties as assigned.

Personal Attributes

  • Ability to work with a team.

  • Ability to work independently. 

  • Personable with strong customer service orientation.

  • Strong interpersonal, written, and oral communication skills.

  • Honest, Enthusiastic, Reliable, Self-motivated leader, with strong attention to detail.

  • Able to effectively prioritize tasks in a fast-paced environment.


  • A valid Illinois driver’s license is required.
    Must be able to frequently climb ladders and TV towers and work in an elevated position.

  • Ability to work in confined spaces ( attics, crawl spaces, utility rooms etc)

  • Daily travel within the company’s service area is required.

  • Lifting, transporting and maneuvering of moderately heavy objects.

  • Ability to perform job activities outdoors in different weather conditions.

  • Frequent work in an office environment.

  • On-call availability.

  • Weekend and/or evening work may be required.


Email Resume & References to employment@emailitw.com

Base Pay - 11.25 / Hour




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